Here are the Quick Answers to Frequently Asked Questions.  Please Email us should you have any further queries or comments.

1. To Order
2. Payment Methods
3. Delivery Options
4. Orders Cancellation
5. Returns and Exchanges
6. Colours and Prints
7. Gift Wrappings
8. About 2% Rebates
9. Earning Referral Points
10. How to Redeem your RM10 FM voucher?

To Order

Easily, through the following 4 ways:

1) Shop online conveniently and comfortably

2) Email us at info@fabulousmom.com

Important: If you do not hear back from us within 48 hours, please call us.  Sometimes, it could happen that your emails did not reach us or our reply did not reach you, vice versa. 

3) Call us at 03-80765262

4) Visit us at our little cozy showroom at Taman Kinrara, Puchong.We accept payment by cash only at our showroom.  We apologise for any inconveniences caused. 

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Payment Methods

1) Internet transfer/ATM deposit/Cash deposit at Maybank counters  

Bank Name: Malayan Banking Berhad

Account Name: FM ONLINE

Account Number: 514271256321

2) Cash Payment: for self collection from our showroom

3) Credit Card Payment Shipping will take place within 2 to 3 working days for payment using credit card, making allowance for fraud review for security purpose.  If you have any concerns regarding your order, please let us know. 

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Delivery Options 

Within Malaysia

1)    Pos Laju Courier Service (default setting)

Postage charges are as follows for your reference, postage fee will also be calculated and be displayed upon checkout:

Postage via Pos Laju Courier Service

2)    Self-Collection from our showroom.

3) Pos Malaysia Snail Mail Service: Please contact us for shipping rates.

International Orders

We deliver to anywhere in the world via our national Pos Malaysia registered air mail or any other courier services.  Let us know your preference and we will advise you on the charges accordingly.

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Orders Cancellation

We regret that orders cannot be cancelled or altered once it has been processed and delivered.  You may however arrange for exchange after you have received your orders.  Please refer to our Returns and Exchanges policy.

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Returns and Exchanges

We regret that Returns and Refunds cannot be accommodated.  However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone.  The following guidelines apply:

* Exchanges cannot be accepted on worn, soiled, stained or washed merchandise

* Items to be sent back to us with their original packaging, in a re-sellable condition    

* Discounted / special priced items are final sales and will not be eligible for Exchanges

* Exchange Items should be sent to us at Customer's own cost.  Delivery or shipping fees are not refundable.

* Delivery fee for the replacement items is to be borne by the customers.

* For replacement items of lower value, the excess amount will be credited into customers' accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference.

We regret that we cannot be responsible for loss or items damaged on the way back for an exchange.  Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.

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Colours and Prints

Since many computer monitors vary, actual colours of the items offered for sale may be a little different from what you see on these pages.  We apologise for any inconvenience this may cause.

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Gift Wrappings

Standard paper wrapping is available for free, except for nursing pillows and mattresses. 

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About 2% Rebates

To thank you all for your supports, we wanted o give you all something back, something small and simple, but with lots of our appreciations. While shopping at FabulousMom.com or our retail showroom, you will earn points for the money you spend, inclusive of what you have paid for delivery.  Once earned, you will be able to use those points to pay for future purchases at our online store and also retail showroom.  You may log in to your account at anytime to check on points available, and points available will also be shown during checkout for your redemption.  Points can be accumulated.  We apologise that this program is not valid for purchases via credit card payment. 

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Earning Referral Points

To thank you all more of your supports, we also introduce this referral program.  When your friend place an order, during checkout process, please tell your friend to enter a referral code in the comment box, which shall be your registered email address or registered full name with us.  When we receive your referred friend's completed and approved order, we will reward your points account with 100 points (valued at RM2.00).  The more first time orders we receive from your referrals, the more reward points you will receive.

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Redeeming RM10 Voucher

Easy!  Just key in the voucher number in the comment box during checkout, deduct RM10 from total order amount, and make payment for the new total after deduction.  If you wish to make payment via credit card, please email us for assistance. The RM10 voucher is valid for purchases of products under the trademarked label of Fabulous Mom only, namely our nursing/maternity bras, panties, etc... and it is valid fro normal price items only.   If you require any further information or clarification, please email us. 

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