Here are the
Quick Answers to
Frequently Asked Questions.
Please
email us
should you have any further queries or comments.
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To Order
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Payment Methods
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Delivery Options
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Orders Cancellation
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Returns and Exchanges
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Colours and Prints
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Gift Wrappings
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About 2% Rebate
and Rebate Program
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Earning Referral Points
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How to Redeem your RM10 FM voucher?
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Used Strollers Program
Easily, through the following 4 ways:
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1) |
Shop online conveniently and comfortably
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| 2) | Email us at
orders@fabulousmom.com
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Important:
If you do not hear back from us within 48 hours,
please call us. Sometimes, it could happen
that your emails did not reach us or our reply did
not reach you, vice versa.
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3) | Call us at +6017-2228121
or +603-80766121
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4) | Visit us at our cozy boutiques at
Bandar Puchong Jaya or Taman Tun Dr. Ismail or Skudai, Johor Bahru. We accept payment by
cash and credit card.
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1) |
Internet/ATM transfer and ATM/Cash/Cheque
deposit
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Bank Name: Malayan Banking Berhad
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Account Name: FM ONLINE | |
Account Number: 514271256321
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| 2) | Credit Card (online and at our boutiques)
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3) | Cash (boutiques only) |
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Within Malaysia
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1) |
Courier Service
(Pos Laju and KTM Express) and Registered Parcel Service (Pos Malaysia)
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| We will use courier service for the below locations:
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| a) Within Peninsular Malaysia (except for Langkawi)
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| b)Langkawi, Labuan, Sabah &
Sarawak (for orders below 500g)
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| We will use Registered Parcel Service for the below locations:
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| a)Langkawi, Labuan, Sabah and Sarawak
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| 2) | Self-Collection from our boutiques in Bandar Puchong Jaya or Taman Tun Dr. Ismail
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International Orders
We deliver to anywhere in the world via our
Pos Malaysia registered air mail or any
other courier services. Let us know your
preference and we will advise you on the charges
accordingly. HOWEVER, as we frequently ship to Singapore and
Brunei, so the shipping fee to these 2 neighboring countries will also be
auto calculated upon checkout when ordering.
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We regret that orders cannot be cancelled or
altered once it has been processed and delivered.
You may however arrange for exchange after you have received
your orders. Please refer to our Returns and
Exchanges policy.
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We regret that Returns and Refunds cannot be
accommodated. However, we will gladly accept
any request to exchange that is made within 7 days
from the date of receiving your items, which is subject to confirmation
with us either by email or telephone. The
following guidelines apply:
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| * | Exchanges cannot be accepted on worn, soiled,
stained or washed merchandise
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| * | Items to be sent back to us with their
original packaging, in a re-sellable
condition
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| * | Discounted / special priced items are final sales and will not be
eligible for exchanges
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| * | Exchange Items should be sent to us at Customer's
own cost.
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| * | Delivery or shipping fees are not
refundable.
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| * | Delivery fee for the replacement items is to be
borne by the customers.
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| * | For replacement
items of lower value, the excess amount will be
credited into customers' accounts with us as
shopping points (with cash value), which can be
used by the customers for their future purchases
with us. For replacement items of higher value,
customers will make good the difference. |
We regret that we cannot be responsible for loss
or items damaged on the way back for an exchange. Please pack your returned items
properly to ensure that items do not get damaged
in transit and register/insure them if sending by
normal post.
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Since many computer monitors vary, actual colours
of the items offered for sale may be a little
different from what you see on these pages. We
apologise for any inconvenience this may cause.
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Standard paper
wrapping is available for free, except for nursing
pillows and mattresses.
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To thank you for
your support, we would like to give you something
back, something small and simple, but with lots of
our appreciation. While shopping with Fabulous Mom, you will earn points for the
money you spend, inclusive of what you have paid
for delivery. Once earned, you will be able
to use those points to pay for future purchases at
our online store and also retail boutiques. You may log into your
account at anytime to check on points available,
and points available will also be shown during
checkout for your redemption. Points can be
accumulated. We apologise that this program
is not valid with credit card purchases.
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To thank you more
of your supports, we also introduce this referral
program. When your friend place an order,
during checkout process, please tell your friend
to enter a referral code in the comment box, which
shall be your registered email address or
registered full name with us. When we
receive your referred friend's completed and
approved order, we will reward your points account
with 100 points (valued at RM2.00). The more
first time orders we receive from your referrals,
the more reward points you will receive.
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Easy! Just key in the voucher number in the comment box during checkout, deduct RM10 from total order amount, and make payment for the new total after deduction. If you wish to make payment via credit card, please email us for assistance. The RM10 voucher is valid for purchases of products under the trademarked label of Fabulous Mom and My Lovely Closet only, namely our nursing/maternity bras, nursing/maternity wear, etc... and it is valid fro normal price items only. If you require any further information or clarification, please email us.
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Looking to purchase a new stroller and do not know what to do with your current stroller? No worries. We, at Fabulous Mom, have a solution for you. Bring your used stroller to us and we will help to sell if off for you.
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Just a few terms & conditions to be agreed upon:
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| 1. |
Used stroller must be in good condition
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| 2. |
Do have the stroller cleaned
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3. |
You determine the selling price.
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If sold, we will collect the payment on your behalf. The balance, less our commission will be handed over to you within 2 weeks from the sale.
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If you purchase a new stroller from us,
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| 1. |
we will collect only a minimal fee of 13% from the selling price of the used
stroller
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for the new stroller, you will get 20% discount from the original price. If the particular stroller is on offer of up to 20%, no further discount will be given. If the discount is less than 20%, you will get 20% discount from the original price.
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Stroller must be left at our outlets for a minimum of 3 months and a
maximum of 6 months.
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4. |
Should you decide to take the stroller back before the expiry of 3 months, a surcharge of 10% from your selling price will be imposed.
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| 5. |
If the stroller remains unsold after 6 months, we will request that you either bring home the stroller or lower the selling price.
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If you do not purchase new stroller from us,
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| 1. |
we will collect an admin fee of 20% from the selling price of the used stroller.
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| 2. |
Stroller must be left at our outlets for a minimum of 3 months and a maximum of 6 months.
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